Returns & Exchanges

This policy applies exclusively to Cal Pro Lighting Trade Program members, including licensed electricians, contractors, designers, and commercial buyers.

Returns Policy

• Request for return be made WITHIN 30 days of receipt and items must be returned WITHIN 15 days of receiving RAN
• All returns are subject to 25% restocking fee
• No returns are accepted after 30 days
• All returns must be in original condition and packaging. Returns are subject to inspection prior to any credit or refund being issued.
• All shipping charges paid at time of order processing are non-refundable.
• Customers are responsible for the costs of shipping back any return items.
• Return Authorization Number (RAN) is required to return items. Please email or call us to get an RAN#

Our Return Address
Cal Pro Lighting
Attn: Cal Pro Returns
1762 Tyler Ave
South El Monte, CA 91733

Please note that NO returns will be accepted for the following conditions:

Use one of our convenient options to return any item purchased at Cal Pro Lighting.com

• Item returned without an RAN number
• items that have been installed, customized or modified
• Order past 30 days.
• Items not in original packaging and/or missing parts/hardware or manual
• Made to Order or special order items.
• Overstock or Clearance Sale Items
• Truck-load sized items.
• Any volume orders totaling more than $2,000.00
• Any large quantity order of 12 pieces or more of the same product.

Change Order

To cancel or change your order, e-mail to our Customer Service team at
 
customerservice@calprolighting.com

Disclaimer

Cal Pro Lighting makes every effort to provide the most accurate pricing and product information. However, due to the large number of items offered on our website, there may be typographical errors or omissions such as those relating to product description, pricing and availability. In such cases, we reserve the right to cancel your order and issue a full refund. We also reserve the right to correct or update any errors/omissions and change product information at our discretion without prior notice. Cal Pro Lighting is also not liable for any labor compensations, chargebacks, expedited shipping costs or any other additional expenses due to any product failures (under or not under warranty), delays in shipments/deliveries that causes construction delays and/or any other situations that may arise during installations or usage of any products that Cal Pro Lighting sells.